Most consumers aren’t ready to let AI agents shop unsupervised
MentionsOkta
Customer control, account security and ease of use are influencing the adoption of AI agents that make purchases, book services and access personal information, according to Okta’s 2026 Customer Identity Trends Report. Consumers’ willingness to delegate depends on what an agent can do, the consequences of a mistake and their ability to approve or reverse its actions.
Summary from Help Net Security.
Explained
The technology and terms in this story. Learn more
